sears blue service crew Support Tickets All Reviews

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sears blue service crew Reviews

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  • washer woes

    Bought a Frigidaire washer 11/24/12. Six service calls/ technicians later, the washer is still leaking water from the bottom. Made my seventh service call 7/30/14. Called Sears Resolution Hotline and was given excuses, put on hold and never apologized to. The 5 techs I have had so far gave different ideas as to what was the problem and some even failed to order all the parts needed or the correct parts needed. It's been a nightmare. Sears will never get my business again. More...
    (Dry Cleaning, Laundry)
  • Service cannot be Trusted

    I have an AC / heat pump unit install in 2010 from Sears. Heat pump had been cycling on and off frequently so I called them for maintenance. The first person they sent was on time and very professional. He did a pretty decent job of at least attempting to diagnose the cause and did isolate that it was a pressure issue. He also stated that is was essentially a second level service or repair so he could schedule me for that. The second person to show up on repair day was also on time. He asked what was the problem and after I relayed all of the back story, he immediately started talking... More...
    (Interior Design, Home Repairs - Sponsored by SEARS)
  • scheduling

    poor scheduling and proper notification. This concerns the service provided by the schedulers of the blue Crew team for service not the technician repair service itself. I waited 3 weeks so that I could have my dishwasher repaired and my washer and frig looked at for their yearly check up. When I didn't receive a courtsey call the night befor my appointment I called that morning to see if indeed a tech was coming. I was told a tech was scheduled to work on my dishwasher and washer and that my frig was scheduled for next week! I wasn't notified of the change! I already waited 3... More...
    (Repair Services)
  • dryer repairs

    I have three issues I'd like to have addressed; 1.) I called 800-4-MY-HOME last week to make an appointment to get my dryer serviced. A couple of years ago I needed my dryer fixed and called the same number and a live person offered me a one year service contract for a couple of hundred dollars and I was hoping to get the same deal this time. A computer answered the phone and never gave me an option to talk to a live person nor to get that same deal. It took me 3 calls to the computer to make the appointment but again not once was a live person offered nor that service contract... More...
    (Repair Services)


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