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sears blue service crew Complaint - Ice maker service call
sears blue service crew Complaint

sears blue service crew Complaint


Ice maker service call

Technician charged 65.00 for diagnosis. In 15 minutes he said the water pump needed replacement but everything else was ok. It was cooling and I needed a water pump for about alot of money. Takes about 10 minutes to replace one. I let the unit run and it became hot not cooling. I called the tech 3 times to ask him what to do. He did not return the call. I talked to 2 people in customer service and they said pay another 65.00 and we will come and check again. Obviously Sears does not care that 1 Tech does not return calls 2 You pay for a diagnosis which is incorrect and the they ask you to pay again. Never use this service it is a rip off to sell an expensive fix. It appeared that customer service was done out of a home(this is peggy) and they frankly don't give a dam about the customer or Sears. If you get Sheree don't waste your time. I will never buy another thing from Sears and I am positive they could care less. No wonder we buy everything from on line suppliers not Sears. Service means everything NEVER call this service

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SearsCares says: (9 years ago)
Dear Hatteras4,

I want to apologize for the delayed response to your repair situation as I just came across your post. I can certainly see how disappointed you have been with the repair of your ice maker and the customer service you have received. Sears prides itself on making sure our valued customers are satisfied with our services and from what we have read in your post we have not met those goals for you. We would very much like to help resolve this matter.
My name is Laura with the Sears Cares Escalations team and we are a single point of contact for escalated concerns. This means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please contact my office via email at smsupport@searshc.com so that we may address the concerns you related in a timely manner. In the email, please provide a contact phone number and the phone number the ice maker was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Hatteras4) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

If any other viewers of this thread need assistance with a Sears’ related issue we want to hear from you as well. Please do email us at smsupport@searshc.com with your contact information and a brief description of the situation and we will be glad to assist you.

Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support

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