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sears blue service crew Complaint - Inferior Excuse for Air Conditioning Services - kenmore airconditioner
sears blue service crew Complaint

sears blue service crew Complaint

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Inferior Excuse for Air Conditioning Services - kenmore airconditioner


I have a so-called "Master Protection Agreement" with Sears for a Kenmore heat pump.

I originally reported the failure of the heat pump to Sears on May 26 and was told that under their "emergency" service designation I would receive a repair call on June 3, over a week after I originally reported the problem to Sears.

At the appointed "emergency" appointment this morning (June 3) I was told by by Sears that the technician who was supposed to perform the one-week "emergency" repair had called in "sick" and would not be able to make the appointment. In complete seriousness, the Sears representative I spoke to said that my service could be rescheduled for June 17, over three weeks after the air conditioning in my home went out. This in the midst of 90-degree temperatures in my area.

This so-called "service" is less than inferior. It would be unfair to rate it an "F" because someone would have to actually show up to perform inferior service to receive an "F".

SEARS is an unconscionably inferior and inept organization and is a discredit to the entire appliance, repair and retail sectors of our national economy.

Ryan Sassman
7439 Chummley Ct
Falls Church, VA 22043


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Comments


SearsCares says: (8 years ago)
 0
To Mr. Sassman,

The date that we rescheduled you for is unacceptable and the person you spoke with on the phone should have done more to get you an earlier date. We absolutely consider A/C repair, in the middle of the summer, as "emergency" and I'm sorry that you have received such poor service. I hope you get the opportunity to read this reply to your post as my team would like to help you. My name is James and I am part of the Social Media Support Escalations team at Sears and we value your business. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the earrings were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (ryansassman) for reference to your issue and we do look forward to talking to you soon.

Thank you,
James H.
Social Media Moderator
Sears Social Media Support






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