sears blue service crew Complaint
Reviewed by
LAWNMOWER SERVICE - lawn tractor
I purchased a new Lawn Tractor 11 months ago. Bought a good one, or so I thought. Paid $4500. Engine had a problem, no power and smoking. A Kohler 26 HP. Sears online site claims same dya or next day service. I called. 2 weeks was the first available. I called every number I could find, even went to the store. NO help. Worst part is that there is no one that has any authority to do anything, and you are not allowed to talk to them anyway. Service tech came in 2 weeks. Problem wasn't terminal, but it needed a ignition module (coil). He didn't hve one with him, and would have to order it. He said at least a week to get the part(delivered to my house), so he scheduled me for a date 10 days later. Well, no part came. I received calls and called their "service" center several times. No one could do anything. They couldn't even tell me when the parts would ship. Here's the kicker. I called a local dealer and could get the parts the next day if I wanted to. How come I can get the parts and they cannot? I am waiting for a call from their parts dept., who you cannot call because they have no outgoing lines, to see if they will approve my reimbursment if I buy the part on my own. I don't feel very lucky today. I am 61 years old and this is by far the WORST customer "service" I have ever encountered. There are many details in this exchange over the last 3+ weeks that I won't get into. suffice it to say that there is no one at Sears service that knows what they are doing.
By the way, the service tech was very good. it's not his service I am complaining about.
By the way, the service tech was very good. it's not his service I am complaining about.
Share This Review:
Is this your Business? Claim Your Business Free and reply to this customer
CONTACT THIS BUSINESS
|
BUSINESSES REPLY HERE
|
Comments
More sears blue service crew reviews
- TREADMILL REPAIR
- no help
- Sears Blue Crew Ripoff
- Dryer repairs
- dryer repairs
- Washer Front Loader
- washer reviews
- Website shopping review
- Washer poor customer service
- Blue Crew Clueless
- Sears Do not buy appliances
- No service at all
- Very Frustratedand disappointed
- Ice maker service call
- Sears poor customer service
- sears unfair practice
More
Similar reviews
- new lawnmower are money back
- Lawnmower
- zero turn lawn mower
- Home Depot warranty
- Z335M zero turn lawnmower leaking oil brand new
- lawnmower repair
- lawnmower
- crappy transmissions
- Lawnmower repair service
- Pathetic Service
- lawn mower from hades
- Sears return policy
- Lawnmower
- Craftman tractor
- Sears lawnmower
- Lowes broken lawnmower
More
How It Works
COMPLAINTS RESOLVED
Thousands of Businesses of all sizes and millions of customers use MeasuredUpIt's free and easy to put MeasuredUp to work for you
"MeasuredUp was great for me because it allowed me to make my opinion known to others and not allow the company that took advantage of me to get away with it." Lisa D.
MeasuredUp Success Stories
Activity
Details
Review Rating: 1 out of 5
Reviewed By: brianbarrante
Company: sears blue service crew
Product: lawn tractor
Date Added: 9 years ago
[Top]
StumbleUpon
del.icio.us
Google
Furl
Netscape
Spurl
Technorati
YahooMyWeb
Digg
Facebook
Ma.gnolia
sk*rt
NewsVine
Reddit
Slashdot
Windows Live
I found this post and I wanted to reach out and express our concern for this situation. Waiting so long for service is not typical, but the delay is because there are a number of customers requesting service on their tractors/mowers right now with the change in seasons. There are simply not enough technicians for the demand at the moment. As for the parts, we get ours new, direct from the manufacturer. We don’t use refurbished or remanufactured parts for our customers. This can cause some delays in some cases, but we wouldn’t do any less for our customers. We can, if requested, order refurbished parts to complete a call, but only on request. I do apologize that you have been so inconvenienced by this and we would like to help get this resolved for you. My name is Brian and I’m part of the Sears Cares Escalations team. At your convenience, please contact my office via email at searscares@searshc.com so you don’t have to continue to be frustrated. We can help. In the email, please provide a contact phone number and the phone number the tractor was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (BrianBarrante) you used to post on this site, for reference to your issue and we do look forward to talking to you soon.
Thank you,
Brian J.
Senior Case Manager
Sears Cares