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sears blue service crew Complaint - Sears Blue Crew Ripoff
sears blue service crew Complaint

sears blue service crew Complaint

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Sears Blue Crew Ripoff


Sears Blue Crew Service repaired my Kenmore side-by-side refrigerator last week replacing the diffuser/damper which controls the chilled air flow to the refrigerator. The job took less than half an hour, but I was charged $219 for the labor (+ $104 for the part).

The technician explained that he did not calculate the labor charge, it was per the job code he entered for the replacement part. That works out to be a labor rate of over $400 per hour ... or from a different perspective, if the applicable labor rate used was $100 per hour then the job should have taken over 4 hours.

Sears has refused to provide any explanation for the apparently excessive charge. What a ripoff!!!


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Comments


KR1954 says: (4 years ago)
 0
Unfortunately, I had the same experience last week (Dec 4 2014). Called out the Sears Blue Crew to fix the icemaker in my 10 year old Kenmore refrigerator. The technician seemed to know what the problem was before he arrived - he spent less than 15 minutes replacing the ice maker motor module that cost $136 and billed me $204 labor (equivalent to $800 an hour). That's $340, and a new refrigerator cost around $800. When I suggested his labor rates were higher than a surgeon's he copped an attitude claiming he doesn't set the rates. Whoever sets the rates, this is obscene, and such a rip-off. Remember, Sears, the best recommendation is word of mouth/referrals, and I certainly would not be recommending this service to anyone I know.




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