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sears blue service crew Complaint - Sears dishwasher installation bait and switch
sears blue service crew Complaint

sears blue service crew Complaint

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Sears dishwasher installation bait and switch


A while ago I bought a dish washer at Sears, and signed up for their installation for $269. It seemed expensive, but the expense was better than the hassle of trying to line up a third party installation on my own. I wasn't home when the Sears guys arrived, my wife was. They looked at our old dishwasher and said that the hookups weren't to code, and they would leave, with our dishwasher if we didn't cough up another $250. What could my wife do? She paid. They were in and out in less than an hour. I bet they find "code violations" in all the homes they do installations in. The Sears customer service guy I called about this was rude and completely unapologetic. Frankly, Sears does not actually send their own employees out to do this work - they outsource it to local flunkies, and they absolutely do not care what extra charges those flunkies rack up. Not their problem.


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Comments


SearsCares says: (6 years ago)
 0
Dear abballama:
My name is Susan with Sears Social Media Support Escalations team. We are single point of contact for escalated issues which means that we handle issues start to finish with one dedicated case manager. I found your post here and wanted to reach out and offer our sincere apologies for the difficulties you are having with your dishwasher installation. We understand your frustration and would like to offer the assistance of a dedicated case manager to help resolve your dishwasher installation issue. We value your business very much and want to make sure that everything that can be done to help you is being done.
At your convenience please contact our office via email at SMAdvisor@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the dishwasher was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (abballama) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support






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