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sears blue service crew Complaint - Washer - Washer
sears blue service crew Complaint

sears blue service crew Complaint

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Washer - Washer


This review has been resolved or replied to by this company.
My Kenmore Elite washer was repaired 11 days ago. Thank goodness the washer was still under warranty because there was so many things wrong with it the bill would have been $1,050. However,I have 3 boxes weighing about 50 lbs. of damaged parts that the blue crew technician didnt take but assured me that it would be picked up the next day. Well, after 3 attempts & a total 8 phones calls equaling 4 hours on the phone, I still dont have an answer when the boxes will be picked up. Bottom line if you get anything from sears, make SURE they take the old parts/appliance away right then and there or else you will be stuck with it. Sears customer service is so worthless. I will NEVER deal with Sears again. Pathetic. They take no accountablity.


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Comments


SearsCares says: (7 years ago)
 0
To cciro1999,

I'm glad that your washer is now functioning properly but I'm sorry to hear of the customer service failure you've experienced regarding the broken parts that were left. It should not be taking so long to have these parts picked up and we want to help. We'd like to discuss this issue with you further and the opportunity to regain your faith in Sears. My name is James and I’m part of the Sears Cares Escalations team and we value you as a Sears customer. At your convenience, please contact my office via email at smsupport@searshc.com. In the email, please provide a contact phone number and the phone number the repair was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (cciro1999) for reference to your issue, and we do look forward to talking to you soon.

Thank you,
James H.
Social Media Moderator
Sears Social Media Support






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