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sears blue service crew Complaint - no help
sears blue service crew Complaint

sears blue service crew Complaint

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A few weeks ago my fuel pump went out and I took it to SEARS-RIVERSIDE CA for service.
I needed a new fuel pump, the problem was after I picked up my car the check engine light was on and they told me to come back in a few days if the light was still on.A few days I returned to SEARS and they said one of my senors were out.I told them that the car was running rough,and they said that they had enough of me and they could do nothing.I left upset and took my car the dealer and they found the problem was with the spark plug wires and made the repairs and the car now runs great.
VERY POOR SERVICE AND BAD MANNERS AT RIVERSIDE CA SEARS


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Comments


SearsCares says: (9 years ago)
 0
To JOE57,

First allow me to apologize for the poor service that you received in our Auto Center. We should have taken the time to look into this for you to see if we could find the problem. My name is Shayne and I am part of the Sears Cares Escalations team and would like to look into this and get your feedback. At your convenience, please contact our office at searscares@searshc.com. In the email, please provide a contact phone number and we will call you directly. Also, in your email please provide the screen name (JOE57) for reference to your issue and we do look forward to talking to you soon.

Thank you,
Shayne W.
Senior Case Manager
Sears Cares






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