sears blue service crew Reviews and Complaints All Reviews

rolandbrad's Picture Comment by rolandbrad  0

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I am very, very disappointed in Sears Repair service. First I was to have a service appointment set for my Kenmore water heater on Friday, 5/16/14 as soon as a part that was ordered arrived (5/15/14). I was told that no appointment was set up for it that day but had been assured by an appointment rep that it had. So, an appointment was set for Saturday 5/17/14 between 8am and 5pm. No one called or showed up! Talked to Customer Service at 5:04pm. After a lengthy delay(she told me she was talking to dispatch) she came back and told me there had been a glitch in the system and there was no tech assigned to my repair for that day (even though your site showed an appointment for 5/17/14 between 8am and 5pm). She apologized and said there would be a new appointment set for between 8am and Noon on 5/19/14. I have been with out hot water since last Sunday, 5/11/14 and have talked to your customer service on 5/13, 5/15, 5/16 and each time was assured that when my part arrived and I notified them, an emergency appointment would be set up. It hasn't! Today was the worst customer service and technical repair actions shown. I fully intend to report this exact response to you right now to the Better Business Bureau, State Corporation Commission, Consumer Affairs for the State of Virginia and post my experience with your service repair in all the relevant sites that people look at when deciding to buy or to determine if repair service will be responsive.

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