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sears blue service crew Support Ticket - scheduling

sears blue service crew Support Ticket

scheduling - service of schedulers

Created By: kfriederich's Picture kfriederich Last Reply: kfriederich's Picture kfriederich
Priority Level: [High] Status: [Open]
Created: 6 years ago Last Updated: 6 years ago
Department: N/A Replies: 0
Product: service of schedulers

poor scheduling and proper notification.
This concerns the service provided by the schedulers of the blue Crew team for service not the technician repair service itself. I waited 3 weeks so that I could have my dishwasher repaired and my washer and frig looked at for their yearly check up. When I didn't receive a courtsey call the night befor my appointment I called that morning to see if indeed a tech was coming. I was told a tech was scheduled to work on my dishwasher and washer and that my frig was scheduled for next week! I wasn't notified of the change! I already waited 3 plus weeks for the whole day to be used and now they change the appointment. Not happy! I expect communication and consideration, not left hanging! The tech did a wonderful job too bad the schedulers or routers didn't.
Kay at kfriederich@gmail.com


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